Welcome to InFocus!
Service is defined as a valuable action, deed, or effort performed to satisfy a need or to fulfill a demand. Each of us performs a service as we fulfill our daily roles and responsibilities as employees of the University of Missouri System. In Finance and Administration, our strategic plan specifically highlights our commitment to service:
”We value service by demonstrating a willingness to go out of our wayto help our customers; give prompt personal attention; and resolve problems quickly. We strive to meet and exceed expectations with each customer interaction.”
Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” Service is something that has to be practiced throughout the ranks of our division and our reputation depends on it. . We must remember that in every act, whether it is a 5 minute phone call or a business transaction that has taken months to develop and implement, we are being evaluated for the service we deliver. Every day, we each have unique opportunities to demonstrate our commitment to service through our interactions with co-workers, to departments, to the campuses, and to the citizens of our state and beyond.
The goal of the newsletter is to enhance our customer service by providing information that will support the work that you do for the university. As always, we welcome your feedback and your contributions.