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Shared Services Initiative - Phase 2

OPERATIONAL EXCELLENCE INITIATIVE

November 2010 - Current

The second phase of the shared services initiative, now underway, is referred to as the “Operational Excellence Initiative” (OEI). Emphasis is on evaluating policies and procedures for opportunities to adopt shared services characteristics, foster accountability, identify sufficient resources for execution of high priority initiatives and measure outcomes.  

Key to OEI success is managing the change that occurs throughout the organization so that the full benefits of operational innovation are realized, that policies are examined for the benefits provided, and that impediments are removed when possible.

Information

Reviewed 2012-10-22.