Organizational Consultation

What is Organizational Consultation

Organizational consultation is a process of dialogue and measurement that leads to a decision about work-related operations.

Levels of Consultation

Individual-level variables:

  • Individual assessment for purposes of personnel selection
  • Individual evaluation for fitness of duty
  • Interventions to change problematic or counterproductive individual behaviors
  • Interventions designed to improve or optimize individual-level functioning
  • Evaluation for purposes of career assessment or counseling

 

Group, Intergroup and Organization-wide Dimensions:

Type of Intervention

Example Targets of Change

- Reduce exposure to stressors

- Work tasks - Work schedules
- Ambient environment (noise, lighting, vibration)
- Enhance employee resources to reduce exposure to or appraisal of stressors - Employee knowledge and skills connected to the stressor (conflict resolution, time management, use of protective equipment)
- Enhance employee resources to strengthen overall well-being and to reduce vulnerability to stress symptoms - Employee health behaviors
- Employee knowledge and skills relevant to emotion-focused coping (relaxation, meditation)
- Improve social resources to reduce exposure to or appraisal of stressors - Structures and processes for organizational problem solving
- Social support networks
- Identify and treat symptoms of short term strain - Availability and acceptability of health care services
- Screening for early identification of illness

 

Group, Intergroup and Organization–wide Process Steps:

  • Problem identification and clarification
  • Recognition of the personal, interpersonal, political and cultural factors that may influence the change process
  • Review of technical and structural factors connected to the change scheme
  • Utilization of organizational justice constructs to assess factors associated with equity
  • Use of observations, interviews, rating scales, et cetera to collect vital information about organizational culture
  • Formulation of a useful, comprehensive workplace diagnostic impression
  • Organization and presentation of data for use by stakeholders in future decision making
  • Implementation of specific interventions to bring about desired change
  • Evaluation of intervention effectiveness
  • Follow up to track progress and if necessary provide additional assistance

Services

  • Organizational Assessment and Diagnosis
  • Team Building
  • Job Stress Analysis
  • Recruitment and Selection
  • Intergroup Consultation
  • Survey Research
  • Education and Training
  • Customer Satisfaction
  • Quality of Work Life
  • Life and Career Planning
  • Strategic Management
  • Organizational Change – Technical and Structural
  • Executive Coaching
  • Performance Management

Reviewed 2013-10-04.