Job Description

JOB TITLE: Executive Director, Revenue Cycle

SUPERSEDES: 06/23

FLSA: Exempt

JOB CODE: 0061

ISSUED: 06/2023

REVISED: 03/2026

BASIC FUNCTION AND RESPONSIBILITY

The Executive Director, Revenue Cycle defines and executes enterprise-wide revenue cycle strategies and oversees all facets of the revenue cycle-including patient access, health information management, coding, billing, collections, and denial management-ensuring alignment with health system priorities, regulatory standards, and industry best practices. This role leads transformational initiatives to enhance performance, improve the patient financial experience, and advance financial sustainability across MU Health System.

ESSENTIAL FUNCTIONS

Lead the design and implementation of patient-centered revenue cycle processes that are transparent, responsive, and service-oriented to enhance the overall patient experience.

Lead the development and deployment of internal controls and procedures supporting the integrity of revenue cycle, compliant billing practices, and care coordination operations.

Drive continuous improvement efforts to support organizational strategic goals for growth, financial performance, and cash flow optimization.

Direct the ongoing optimization of technology to enhance revenue cycle processes and results.

Oversee charge master structure and maintenance across MU Health Care and its subsidiaries.

Direct care coordination operations, including utilization of resources, enhanced care coordination, and post-acute partnerships.

Collaborate with departments such as Managed Care, Reimbursement, Revenue Management, and Patient Billing and University Physicians regarding billing guidelines/regulations and payment/reimbursement levels and issues.

Achieve goals for patient satisfaction, employee engagement, and financial performance, in addition to other annual performance goals.

Lead and manage individual financial projects and cross-functional initiatives, as assigned.

Lead a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to evaluate regulatory readiness routinely. Monitor and analyze safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.

May complete unit/department-specific duties as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

In-depth knowledge of healthcare billing, coding, reimbursement methodologies, and regulatory compliance, including HIPAA and CMS guidelines.

Applies advanced leadership skills to build, mentor, and manage high-performing, results-driven teams.

Utilizes revenue cycle management platforms, electronic medical records (EMR), and financial reporting systems to support operational effectiveness.

Analyzes financial and operational data to guide strategic planning, budgeting, and forecasting.

Ensures accuracy and data integrity across all financial and performance reporting functions.

Communicates clearly and collaborates effectively with internal stakeholders and external partners across complex organizational structures.

Defines and executes system-wide strategies to advance the mission, health equity, and patient-centered care.

Leads multi-campus operations with alignment across clinical, academic, and administrative domains to ensure cohesive execution.

Oversees complex budgets and regulatory structures, aligning finances with population health goals and building key external partnerships.

SUPERVISION RECEIVED

Supervision is received from the Chief Financial Officer.

SUPERVISION EXERCISED

Supervision is exercised across several divisions, including but not limited to patient accounts, admissions, medical records, care coordination and pre-hospital counseling.

REQUIRED QUALIFICATIONS

Master's degree in finance, accounting, business, or a related field, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Ten (10) years of financial management experience.

PREFERRED QUALIFICATIONS

Certified Revenue Cycle Representative (CRCR) or Certified Healthcare Financial Professional (CHFP) by the Healthcare Financial Management Association (HFMA).

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic functions, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.