Job Description

JOB TITLE: Web Production Specialist

SUPERSEDES: *NEW*

FLSA: Exempt

JOB CODE: 0223

ISSUED: 03/2024

REVISED: *NEW*

BASIC FUNCTION AND RESPONSIBILITY

Responsible for overseeing the technical aspects of website development, ensuring the successful execution of web projects, and maintaining the integrity of internal and external websites. Collaborate with cross-functional teams, including web designers, developers, content creators, and marketing to ensure that websites meet quality and performance standards.

ESSENTIAL FUNCTIONS

Update and publish website content, including text, images, and other multimedia elements, ensuring consistency with branding standards and style guides. Ensure websites are responsive, user-friendly, and visually appealing.

Perform routine maintenance tasks such as checking for broken links and fixing formatting issues.

Conduct thorough testing of new features, updates, and content additions to ensure they work correctly and are displayed properly across different browsers and devices.

Manage provider and location listings through third-party location/business management tools.

Develop and maintain comprehensive documentation, conduct training sessions, and offer technical support to ensure effective use of the content management software and adherence to brand standards and best practices by content editors and other staff members.

Provide technical support and content creation/updates on SharePoint for the intranet sites.

Collaborate with the leadership, and key team members, to implement strategic website initiatives to improve user experience and increase engagement.

Communicate effectively with stakeholders to gather project requirements, and provide updates throughout the production process and upon completion of the project.

Stay up-to-date with web industry trends, legal and regulatory requirements, and best practices, particularly for Drupal.

May complete unit/department specific duties as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

0223h-WebProductionSpecialist03/05/2024

Working knowledge of web concepts, terminology, and best practices.

Ability to effectively manage changing priorities and complete assignments timely and accurately.

Working knowledge of User Experience (UX) and User Interface (UI) best practices.

Working knowledge of file/media formats (PDF, JPEG, PNG, etc.) and optimizing them for the web.

Working knowledge of Microsoft 365 tools including Outlook, Teams, OneDrive and SharePoint.

Meticulous attention to detail and a commitment to quality.

Excellent communication and collaboration skills and the ability to work effectively across teams and departments, in a large, matrixed organization.

Basic knowledge of SEO and web development coding language: HTML and CSS.

SUPERVISION RECEIVED

Direction is received from the Manager of Web and Digital Experience.

SUPERVISION EXERCISED

REQUIRED QUALIFICATIONS

Bachelor's degree in computer science, information technology, or a related field.

Three (3) years of professional experience updating and maintaining websites using a content management system (CMS).

Experience working with website content management systems and coordinating a variety of concurrent projects and production timelines.

PREFERRED QUALIFICATIONS

Experience managing website content via Drupal CMS.

Experience with search listings management tools, such as Google My Business or Yext.

Experience with domain registrars, such as Squarespace, GoDaddy, etc.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This position is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.