Job Description

JOB TITLE: Chief Nursing Officer, Ambulatory

SUPERSEDES: 05/2024

FLSA: Exempt

JOB CODE: 0234

ISSUED: 01/2025

REVISED: *NEW*

BASIC FUNCTION AND RESPONSIBILITY

The Chief Nursing Officer (CNO) for Ambulatory Care, MU Health Care is a strategic leadership position responsible for overseeing and advancing nursing services within the ambulatory setting. This role will work under the direction of the Chief Operating Officer, Ambulatory and in collaboration with the system Chief Nurse Executive (CNE) of MU Health Care, to ensure the highest standards of patient care, nursing excellence, and operational efficiency.

ESSENTIAL FUNCTIONS

Provides visionary leadership to the nursing staff and ensures the delivery of high-quality, patient-centered care. Assists in development and deployment of nursing policies, standards, and practices across the ambulatory health system in collaboration with the CNE receiving direct supervision from the COO, Ambulatory.

Collaborates with the CNE, hospital, and ambulatory leadership to develop and execute nursing and patient care strategies in alignment with MUHC's mission and goals. Partners with HR Recruitment to optimize the recruitment of nurses. Partners with HR Education to foster an environment of ongoing learning and skill development.

Promotes a culture of clinical excellence, evidence-based practice, and continuous improvement in nursing care and patient outcomes. Partners with leadership to continuously improve performance in the areas of patient and employee satisfaction, engagement, and clinical outcomes.

Champions patient safety initiatives and ensures compliance with all federal, state, and local regulations related to nursing and patient care services.

Oversees the allocation of nursing resources, including staffing, equipment and budget, to ensure efficient and effective operations.

Fosters professional growth and development of nursing staff through mentorship, education, and career advancement opportunities. Provides overall coordination for shared governance in nursing including direct, shared management of directors in the ambulatory setting.

Collaborates with other departments, healthcare providers, and community partners to enhance patient care, support research, and drive community health initiatives.

Establishes and monitors key performance indicators (KPIs) to assess clinic operational performance and develop strategies for improvement.

Leads efforts to continually assess and improve the quality of care provided, including participation in quality improvement projects and initiatives.

Partners with medical staff and other leaders, involving them with planning and strategy as appropriate.

Serves on and participate in appropriate administrative committees. Participates in hospital, medical staff, campus and community activities and educational programs.

Maintains accessibility and visibility to all customers, including patients, physicians, and employees.

May complete unit/department specific duties as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

Significant leadership skills and abilities, including the ability to influence program development, quality initiatives, fiscal management, regulatory compliance, and patient and employee satisfaction.

Ability to work with physicians, educators, staff, and others in a team-oriented approach to achieve results.

Have executive-level presence, integrity, work ethic, tenacity, and a leadership style that is independent in approach, but strong in teamwork.

SUPERVISION RECEIVED

Direction is received from the Chief Operating Officer, Ambulatory with matrixed leadership by the Chief Nursing Executive

SUPERVISION EXERCISED

Supervision is exercised over assigned staff in the ambulatory setting to include but not limited to the Ambulatory Director of Nursing.

REQUIRED QUALIFICATIONS

Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN. When primary state of residency changes, compact state RNs must apply under new state of residency within thirty (30) days.

Master's degree in health administration, business administration, or a related field.

Ten (10) years of progressively responsible RN experience in healthcare operations at the management level.

PREFERRED QUALIFICATIONS

Experience in an academic medical center or large tertiary teaching hospital. Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This position is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.