Job Description

JOB TITLE: Manager, Contingent Workforce

SUPERSEDES: *NEW*

FLSA: Exempt

JOB CODE: 0788

ISSUED: 03/2026

REVISED: *NEW*

BASIC FUNCTION AND RESPONSIBILITY

The Manager, Contingent Workforce, provides centralized oversight, strategy, and coordination for all contingent workforce operations across MU Health Care. This role serves as the subject matter expert and central liaison for internal departments, external staffing vendors, and the managed service provider. Responsible for managing contingent labor spend, contract compliance, and ensuring appropriate utilization of contingent staff, the Manager establishes system-wide policies and procedures that promote operational excellence, fiscal responsibility, and regulatory compliance in the use of contingent labor.

ESSENTIAL FUNCTIONS

Develops and implements policies, procedures, and strategies for the effective management of contingent workforce programs across MU Health Care.

Coordinates with internal stakeholders, including department leaders, Human Resources, Finance, Compliance, Regulatory, CED, and Shared Services, to ensure appropriate usage, onboarding, education, and oversight of contingent staff.

Serves as the primary liaison to the managed service provider and all contracted vendors providing contingent labor, overseeing service delivery, performance expectations, and adherence to contract terms.

Reviews and negotiates contingent workforce contracts in collaboration with Supply Chain and Legal to ensure alignment with organizational goals, operational requirements, and cost controls.

Monitors weekly contingent labor spend and staffing levels, identifying trends, inefficiencies, and opportunities for savings or process improvements.

Tracks compliance with regulatory and internal policies, including training, background checks, and credentialing requirements, in partnership with relevant internal departments.

Leads workforce forecasting efforts for contingent needs in collaboration with department managers and HR partners.

Facilitates internal education and communications to ensure departments understand and adhere to contingent workforce policies and procedures.

Supports internal audits, vendor performance reviews, and continuous improvement initiatives related to the contingent workforce program.

Collaborates with external partners and internal leaders to maintain up-to-date knowledge of market trends, regulations, and best practices in contingent labor management.

Collaborates with Employee Relations to oversee and coordinate the light-duty program for staff, ensuring alignment with organizational policy and individual work restrictions.

Supports departmental leaders in identifying appropriate modified duty assignments in compliance with medical limitations and operational needs.

Tracks participation and outcomes of light-duty assignments, maintaining documentation and ensuring timely communication between Employee Relations, departmental leadership, Staff Health, and participants.

Provides oversight and guidance to support staff assigned to support the contingent workforce program.

Leads a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to evaluate regulatory readiness routinely. Monitors and analyzes safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.

Manages the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.

Monitors and oversees time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.

May complete unit/department-specific duties as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to manage complex programs involving cross-functional teams and external vendors.

Ability to interpret and develop policies and ensure compliance with regulatory and organizational standards.

Ability to analyze workforce and financial data to drive informed decisions and process improvements.

Ability to communicate and collaborate effectively across all organizational levels and with vendor partners.

Ability to balance competing priorities while achieving program objectives and maintaining high performance.

SUPERVISION RECEIVED

Supervision is received from the Director, Workforce Strategy and Operations.

SUPERVISION EXERCISED

Supervision is exercised over the contingent workforce support staff.

REQUIRED QUALIFICATIONS

Bachelor's degree in business, human resources, healthcare administration, or a related clinical field.

Five (5) years of leadership, nursing, or contingent workforce experience.

PREFERRED QUALIFICATIONS

Experience managing large-scale contingent labor programs or vendor partnerships strongly preferred.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.