Job Description
JOB TITLE: Practice Manager
SUPERSEDES: 07/13, 04/15, 01/19, 09/20, 12/24
FLSA: Exempt
JOB CODE: 1645
ISSUED: 07/2013
REVISED: 03/2026
BASIC FUNCTION AND RESPONSIBILITY
The Practice Manager manages daily operations of assigned ambulatory clinic(s) to achieve clinical, operational, financial, growth, and workforce goals in alignment with MU Health Care's mission and values. Leads a culture of patient-centered care, collaboration, service excellence, and innovation while ensuring efficient and compliant practice operations.
ESSENTIAL FUNCTIONS
Interviews, selects, trains, evaluates, and counsels staff within assigned areas to build and retain a high-performing team.
Communicates expectations and policy changes and fosters transparency through regular staff engagement and feedback mechanisms.
Develops, administers, and monitors the clinic budget, including labor, supply, and operational costs, ensuring alignment with financial targets.
Achieves and maintains high levels of patient satisfaction by addressing concerns, analyzing feedback, and reinforcing a service-focused culture.
Implements initiatives to improve access and patient flow to enhance efficiency and care delivery.
Establishes and monitors staffing levels, productivity, and throughput based on clinic needs and patient volume.
Collaborates with clinical leaders, department chairs, physicians, and administrative partners to resolve operational challenges and optimize service delivery.
Develops, reviews, and enforces operational policies and workflows in compliance with MU Health Care standards and regulatory requirements.
Produces and analyzes monthly reports related to clinical volume, financial performance, and key operational metrics.
Represents the department in committees or meetings as requested by leadership.
Leads a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to routinely evaluate regulatory readiness. Monitors and analyzes safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.
Manages the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
1645h-PracticeManager02/05/2026Monitors and oversees time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
May complete unit/department-specific duties as outlined in department documents.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of unit workflows, policies, and procedures to manage daily operations, maintain standards, and support quality improvement.
Applies leadership and interpersonal skills to supervise staff, foster collaboration, and drive accountability and service excellence.
Uses foundational budgeting and compliance skills to manage resources, support survey readiness, and ensure regulatory adherence.
SUPERVISION RECEIVED
Supervision is received from a Senior Director, Executive Director, Departmental Administrator, or Ambulatory Care Director.
SUPERVISION EXERCISED
Supervision is exercised over professional, technical, clinical, and clerical staff within assigned areas.
REQUIRED QUALIFICATIONS
Bachelor's degree.
Two (2) years of experience in a healthcare setting and one (1) year of supervisory experience. One (1) year of experience in a healthcare-related fellowship program and a master's degree in business, healthcare administration, or a related area may be substituted for the experience and supervisory requirements.
PREFERRED QUALIFICATIONS
Bachelor's degree in a health or business-related field.
Master's degree in business or healthcare administration.
Two (2) years of supervisory experience.
Experience in a medical practice or ambulatory care setting.
Experience with financial management, budgeting, and process improvement.
Additional license/certification requirements as determined by the hiring department.
1645h-PracticeManager02/05/2026PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs.
This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.
PERFORMANCE EXPECTATIONS
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic functions, responsibilities and characteristics duties may change at any time with or without notice.
SAFETY SENSITIVE STATUS
This position is considered safety sensitive.
This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.
1645h-PracticeManager02/05/2026