SUBLVERSITATIS
Job Title:Director, Patient Accounts
Job Code:6279
Supersedes:11/15
FLSA:Exempt
Last Updated:01/23
Manage the operational, financial, and personnel activities of the Patient Accounts Department.
Achieve established performance targets by actively engaging multiple disciplines/departments/staf; confer with physicians and other department managers to resolve operational problems; act as liaison between the Hospital Patient Accounts Office and physicians, hospital staff, the public and private third-party reimbursement agencies; appropriately manage people, relationships/processes in order to maximize results as well as engage internal and external stakeholders; promotes collaboration, teamwork and champions service excellence.
Coordinate financial reporting activities with other financial departments such as General Accounting, Reimbursement, Compliance and University Physicians; maintain current knowledge of third party payors regulations and initiate corrective actions for the hospital to be in compliance for participation in Federal and State programs.
Develop strategies for long range access planning/management addressing changes in reimbursement and clinical environments in collaboration with internal and external organizations.
Direct activities, track and identify trends related to department functions which include billing, credit and collections, cashiers, cash control, data entry, data control, and insurance; representation of Hospital in court actions as it relates to collecting patient accounts; maximize cash collections and timely receipts for all patient services rendered; resolution of extremely complex and exceptional patient accounting problems; ensure billing and collection policies and procedures consistent with Federal and State laws.
Direct and monitor departmental operations and objectives to ensure the most cost effective services are being provided; identify areas for improvement and oversee quality improvement initiatives; develop and implement departmental policies and procedures consistent with University and Hospital policy and procedures.
Interview, select, train, counsel, and evaluate staff in the Hospital Patient Accounts Department; monitor trends to ensure sufficient staffing to provide appropriate levels of service to patients; ensure compliance with policies, procedures and rules/regulations (organizational, State and Federal).
Prepare annual budget and monitor revenue/expenditures during the year; achieve departmental and organizational goals; ensure optimal outcomes for department; develop and monitor workload standards/staff productivity.
Key Responsibilities(to be completed by department)
Direction is received from the Director, Enterprise Revenue Cycle.
Administrative supervision is exercised over the staff of the Patient Accounts Department.
A Bachelor's degree in Accounting, Finance, Public Policy, or Computer Science with a concentration in accounting or related studies, or an equivalent degree with strong accounting and computer science components is necessary. Four years of management experience in patient accounts or an equivalent position with a hospital or other health care delivery organization is necessary.
None
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
This job description is not designed to cover or contain a comprehensive listing of activates, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to quarterly performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.
Job responsibilities listed herein are a general description of typical job duties, responsibilities, qualifications, and physical demands of the incumbents but should not be considered all-encompassing as actual responsibilities may additionally include other duties as assigned.