Job Description

JOB TITLE: Supervisor, Ambulatory Pharmacy

SUPERSEDES: 04/15, 01/16 (Pharmacy Supervisor - Outpatient), 01/19,10/21, 12/23, 10/24, 03/26 (Supervisor, Outpatient Pharmacy Services)

FLSA: Exempt

JOB CODE: 6741

ISSUED: 04/2015

REVISED: 03/2026

BASIC FUNCTION AND RESPONSIBILITY

The Supervisor, Ambulatory Pharmacy independently leads and optimizes the operational, financial, and personnel activities of assigned ambulatory or outpatient pharmacy settings. The role ensures regulatory compliance, high standards of patient care, and effective integration of pharmacy operations with health system goals. This position includes supervisory responsibilities and active engagement in clinical pharmacy practice.

ESSENTIAL FUNCTIONS

Maintains compliance with all applicable state, federal, and institutional regulations related to pharmacy practice.

Implements and maintains pharmacy policies and procedures, ensuring adherence to third-party contracts, regulatory standards, and, as applicable, accreditation requirements.

Oversees and enforces third-party payer requirements and contract maintenance.

Monitors and analyzes business performance; implements systems to track profitability and expand pharmacy services.

Hires and provides direct supervision, training, and evaluation of pharmacists, pharmacy technicians, students, and residents.

Develops and monitors departmental goals, objectives, and programs aligned with strategic outcomes.

Optimizes pharmacy operations by initiating measurable improvements in quality, efficiency, and customer satisfaction.

Acts as liaison between pharmacy and provider clinics and/or inpatient units to enhance service coordination.

Serves as a resource for resolving patient safety incidents, complaints, and satisfaction concerns.

Leads initiatives in quality improvement, resource allocation, and change management to ensure efficient and compliant operations.

For specialty pharmacy supervisors: Serves as Compliance Officer for Mizzou Specialty Pharmacy, overseeing regulatory tracking, internal audits, and quality management programs.

Leads a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to evaluate regulatory readiness routinely. Monitors and analyzes safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.

Develops, coordinates, and maintains daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.

Monitors time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.

May complete unit/department-specific duties and expectations as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of unit workflows, policies, and procedures to manage daily operations, maintain standards, and support quality improvement.

Applies leadership and interpersonal skills to supervise staff, foster collaboration, and drive accountability and service excellence.

Uses foundational budgeting and compliance skills to manage resources, support survey readiness, and ensure regulatory adherence.

Strong communication and conflict resolution skills with ability to interact with patients, providers, and staff.

Ability to implement change, oversee regulatory compliance, and manage loss prevention strategies.

Business acumen in ambulatory pharmacy expansion and contract compliance.

SUPERVISION RECEIVED

Supervision is received from the pharmacy department designee.

SUPERVISION EXERCISED

Supervision is exercised over pharmacists, pharmacy technicians, and support staff.

REQUIRED QUALIFICATIONS

Pharmacist licensure by the Missouri Board of Pharmacy.

One (1) year of outpatient, ambulatory, or retail pharmacist experience.

Medication Therapy Services (MTS) endorsement by the Missouri Board of Pharmacy within one (1) year as a condition of continued employment in this job classification.

Notice of Intent to Immunize (NOI) endorsement by the Missouri Board of Pharmacy within one (1) year as a condition of continued employment in this job classification.

PREFERRED QUALIFICATIONS

Experience in a supervisory role within pharmacy operations.

Completion of an ASHP-accredited PGY1 Residency.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs.

This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

PERFORMANCE EXPECTATIONS

This position is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.