Job Description

JOB TITLE: Scheduler, Ambulatory

SUPERSEDES: 04/17, 01/19, 07/21 (Medical Scheduler (Surgical))

FLSA: Non-Exempt

JOB CODE: 6936

ISSUED: 04/2017

REVISED: 11/2024

BASIC FUNCTION AND RESPONSIBILITY

The Scheduler, Ambulatory is responsible for the smooth operation and flow of calls, emails, and providers' orders regarding scheduled outpatient same-day or short-stay procedures. This includes, but is not limited to pre-registration, scheduling, obtaining accurate demographics, providing exam preparations, and collection of appropriate authorizations or financial assistance information courteously and efficiently. Other duties pertinent to optimal customer service, patient flow, and efficient staff utilization are also expected. Provide timely and accurate schedules and specialized reports on a daily, monthly, or as-needed basis.

ESSENTIAL FUNCTIONS

Organize, implement, and maintain a scheduling management system. Log all new information into a database and provide scheduled reports for coordination and reporting purposes.

Interact with customers, patients, providers, and staff to coordinate pre-op surgery and post-appointment along with all follow-up appointments. Evaluate patients for surgery readiness to determine the appropriate OR and post-op timeframe. Analyze critical paths and constraints to determine the effect of schedule changes and recommend work-around.

Manage daily add-ons and emergency cases, and assist the team in developing and maintaining periodic status reports to keep management informed. Analyze to determine alternative courses of action or recovery on slipped schedules.

Depending upon the location and assigned area of responsibility, the following duties may apply:

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks. Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.

May complete unit/department-specific duties and expectations as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

None

SUPERVISION RECEIVED

Supervision is received from the assigned the department manager or supervisor.

6936hScheduler,Ambulatory11/05/2024

SUPERVISION EXERCISED

None

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Three (3) years of scheduling, clerical, office, or healthcare related work experience.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses.

PERFORMANCE EXPECTATIONS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.

6936h-Scheduler,Ambulatory11/05/2024