Job Description

M Health Care

JOB TITLE: Embroidery Production Specialist

SUPERSEDES: *NEW*

FLSA: Non-Exempt

JOB CODE: 6960h

ISSUED: 06/2021

BASIC FUNCTION AND RESPONSIBILITY

Perform various customer service functions related to specialized embroidery services in a consistent and high-quality manner with minimal supervision with accuracy according to MU Health Care Licensing Agreement and branding standards. Operate and maintain standard laboratory equipment.

ESSENTIAL FUNCTIONS

Interact with staff and customers using excellent written and verbal communication skills. Organize time and resources to receive, embroidery and price high volumes of medical apparel. Ensure customer service standards and MUHC branding standards are met through a thorough understanding of fabrics, work request and expertise in operating embroidery machine. Maintain equipment with daily, monthly and annual machine equipment basics. Educate staff and customers, as needed, on embroidery process, fabric requirements and pricing. Perform specialized embroidery procedures on medical apparel, lab coats, vests and other fabric items. Interpret equipment and digitizing software manuals. Work in computer-based image digitizing, one and two head embroidery machines and electronic cash register systems. May complete unit/department specific duties and expectations as outlined in department documents.

KNOWLEDGE, SKILLS, AND ABILITIES

Applicants must be a self-starter, work independently, and have excellent attention to detail. Must be able to set, meet and communicate realistic deadlines. Ability to accurately handle high volumes of embroidery work orders in accordance with policy. Math, writing skills, and legibility.

Fine motor skills and manual dexterity. Must be able to stand to hoop projects, applying firm and even pressure with both arms/hands. Optically inclined - must be able to discern minute color differences using lights and magnifying glasses.

SUPERVISION RECEIVED

Direction is received from the Supervisor of Gift Shops, Spiritual Care and Volunteer Services.

SUPERVISION EXERCISED

Functional supervision over embroidery staff.

REQUIRED QUALIFICATIONS

Degree/Diploma Obtained

Program of Study

Required/Preferred

Six (6) months of experience in embroidery, sewing retail, or a related field.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.