Job Description

JOB TITLE: Scheduler, Clinical

SUPERSEDES: 11/24

FLSA: Non-Exempt

JOB CODE: 6981

ISSUED: 11/2024

REVISED: 03/2026

BASIC FUNCTION AND RESPONSIBILITY

The Scheduler, Clinical is the primary point of contact for patients to provide test and procedure details, schedule tests and procedures for assigned departments, and prepare the patient with all necessary items for upcoming tests and procedures. 

ESSENTIAL FUNCTIONS

Manages numerous and complex schedules and templates for service requests. 

Efficiently manages and coordinates the overall scheduling of medical procedures, ensuring optimal utilization of resources and minimal patient wait times.

Utilizes financial and clinical information technology programs for scheduling, documentation, and managing patient information.

Acts as a primary point of contact for patients, providing clear information regarding their scheduled procedures, answering questions, and addressing concerns.

Proactively identifies and resolves scheduling conflicts, patient inquiries, and other issues that may arise, maintaining a high level of customer service.

Collaborates effectively with physicians and nursing staff to ensure accurate and timely communication regarding patient needs, procedure preparations, and follow-up care.

Utilizes clinical knowledge to document and relay clinical information to patients, including appropriately utilizing clinical protocols within the scope of practice.

May complete unit/department-specific duties as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES

Strong organizational, multitasking, and problem-solving skills.

Excellent verbal and written communication skills.

SUPERVISION RECEIVED

Supervision is received from the assigned the department manager or supervisor.

SUPERVISION EXERCISED

None

REQUIRED QUALIFICATIONS

Two (2) years of scheduling, clerical, office, or healthcare related work experience. 

One of the following certifications or licensures: 
--Certified Clinical Medical Assistant (CCMA) by the National Healthcareer Association (NHA); or 
--Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA); or 
--Registered Medical Assistant (RMA) by the American Medical Technologists (AMT); or 
--Medical Assistant (NCMA) by the National Center for Competency Testing (NCCT); or 
--Nationally Registered Certified Medical Assistant (NRCMA) by the National Association for Health Professionals (NAHP); or 
--Medical Assistant Certification (MAC) by the American Medical Certification Association (AMCA); or 
--Medical Assistant (RMA) by the American Allied Health (AAH); or 
--Missouri Board of Nursing LPN or Nurse Licensure Compact multi-state LPN. When primary state of residency changes, compact state LPNs must apply under new state of residency within thirty (30) days. 

PREFERRED QUALIFICATIONS

Scheduling experience in a hospital or clinic environment is highly preferred. 

Clinic experience in CMA or LPN role. 

Additional license/certification requirements as determined by the hiring department. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.