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EAP locations and hours

Did you know?

Active benefit-eligible employees and their dependents covered by a UM medical plan also have access to behavioral health benefits through United Behavioral Healthcare’s (UBH) Live and Work Well program (exit UM System site).

Access code: UMISSOURI






Columbia: MU / MU Health Care / UM System

Scheduling for the Employee Assistance Program (EAP) in Columbia (MU, MU Health Care and UM System) occurs through the HR Service Center. EAP appointments are offered in-person, via videoconference or by phone.

The primary contact number for the EAP remains (573) 882-6701, however HR Service Center personnel will assist with scheduling consultation with the EAP. Stakeholders may continue to directly contact the EAP Director via email at for services or to discuss custom EAP resources and team presentations.
Visit the main EAP webpage for additional information.

McReynolds Hall - Suite 465
Columbia, Missouri 65211
Phone: (573) 882-6701
Fax: (573) 884-4936

James Hunter, EAP Director
Master of Science, Industrial/Organizational Psychology, Kansas State University
Master of Social Work, University of Missouri-Columbia
Licensed Clinical Social Worker
Available for consultation Monday through Friday

Zahra Dashtaki, EAP Practitioner
Available for consultation Monday and Wednesday

Urgent Clinical/Critical Incident/Workplace Consultation Needs: Urgent clinical, critical incident or workplace consultation requests are given priority for scheduling and response. Trained EAP clinicians are available during regular business hours to respond to emergencies and to facilitate access to fitting resources either directly or by referral to community-based resources.

In the event an employee urgently needs clinical (behavioral health or medical) services after traditional hours, the individual should immediately proceed to an emergency room for care and consult with their insurance company.

The EAP conducts a quarterly analysis of staffing patterns, services and availability to best accommodate the service needs and working hours of the university community. Non-life threatening clinical or non-catastrophic organizational emergencies are addressed by the EAP no later than close of business, next day.

Parking: Two reserved parking spaces are available in lot RC8. Appointments are also available onsite at MU Health Care. Please call to schedule.

Regular Business Hours: Monday through Friday, 8:00 a.m. - 5:00 p.m.

After Hours and Weekend Phone Support: The University offers two emotional support/crisis intervention phone support options, available 24 hours per day, seven days a week:

  • Optum 24/7 Wellness Emotional Support Line
    (A service provided via UnitedHealthcare, the university’s medical plan)
    Emotional phone line crisis intervention support: (866) 342-6892, Option 2 (TTY 711),
  • ComPsych 24/7 Emotional Support Line
    (833) 515-0754 (TTY: 800-697-0353)

Kansas City: University of Missouri-Kansas City

UMKC Human Resources and the UM System's Total Rewards Department have partnered with Saint Luke's LIFEWISE EAP to offer EAP services to UMKC faculty, staff, and their families. When calling Saint Luke’s, identify yourself as affiliated with UMKC.

Location/contact:(816) 931-3073 or (800) 327-1223

Online services: Log in to the St. Luke’s LIFEWISE system for articles, videos, and more.

  • Username: UMKC

Hours: Monday through Thursday, 8:30 a.m.-6:00 p.m. (Central); Friday, 8:30 a.m.-5:00 p.m. (Central)

Your benefit: As an employee or family member, you have access to:

  • Three phone or in-person counseling sessions for any personal issue
  • Online articles 
  • Interactive content
  • Monthly online seminars

Rolla: Missouri University of Science and Technology

Missouri S&T Human Resources and the UM System Office of Human Resources have partnered with ComPsych GuidanceResources to offer EAP services to members of the University community in the Rolla area. The ComPsych resources below are specific to the University.

Location/contact: ComPsych
(833) 515-0754 (TTY: 800-697-0353)

Hours: 24 hours a day; 7 days a week


St. Louis: University of Missouri-St. Louis

As an employee or family member at UMSL, you have access to many resources through UMSL Community Psychological Services, including:

  • Onsite counseling services.
  • Up to six free sessions per year.
  • Referral to quality, cost-effective resources within the community.
  • Follow-up and case management services.
  • Critical incident stress debriefings for issues such as death of an employee, medical emergencies, natural disasters and violence in the workplace.


Drop-in appointments on campus:

  • Tuesdays, 9:00 a.m. - 12:00 p.m.

Scheduled appointments on campus:

  • Tuesdays, 1:00 - 4:00 p.m.

Appointments are also available at:

UMSL - Center for Behavioral Health
12837 Flushing Meadows Dr., Ste. 220
Town & Country, MO 63131
Tel. (314) 516-4357

Contact: For more information or to schedule an appointment with a counselor, call UMSL - Center for Behavioral Health at (314) 516-4357.

Reviewed 2022-04-04

Notice of Nondiscrimination

If you speak another language, assistance services, free of charge, are available to you. Call UnitedHealthcare at 1-844-634-1237 for translation assistance.

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