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EAP locations and hours

Did you know?

Active benefit-eligible employees and their dependents covered by a UM medical plan also have access to behavioral health benefits through United Behavioral Healthcare’s (UBH) Live and Work Well program.

Access code: UMISSOURI






James Hunter, EAP Director
Master of Science, Industrial/Organizational Psychology, Kansas State University
Master of Social Work, University of Missouri-Columbia
Licensed Clinical Social Worker

Columbia: MU / MU Health Care / UM System

Effective October 5, 2020 scheduling for the Employee Assistance Program (EAP): Columbia – Health Care – UM System will occur through the HR Service Center. The primary contact number for the EAP remains 573-882-6701 however HR Service Center personnel will assist with scheduling consultation with the EAP.
Stakeholders may continue to directly contact the EAP Director via email at
The web page for the EAP is located here:

102 Parker Hall
Columbia, Missouri 65211
Phone: (573) 882-6701
Fax: (573) 884-4936

Zahra Dashtaki, M.A, M. Ed, CRAADC, LPC
EAP Practitioner
Available for consultation on Monday and Wednesday

Two reserved parking spaces are available in lot RC8. Appointments are also available in Woodrail Center and at MU Health Care. Please call to schedule.

Hours: Monday through Friday, 8:00 a.m. - 5:00 p.m.

After Hours and Weekends:

The University offers a counseling and crisis intervention phoneline staffed by master's-level clinicians.

(833) 515-0754 (TTY: 800-697-0353)

Urgent needs: Urgent clinical or workplace consultation requests are given first priority for scheduling and response. In the event an employee urgently needs clinical (behavioral health or medical) services after traditional hours, the individual should immediately proceed to an emergency room for care and consult with their insurance company.

Trained EAP clinicians are available by telephone during normal hours to respond to emergencies and facilitate access to fitting resources either directly or by referral. The EAP conducts a quarterly analysis of staffing patterns, services and availability to accommodate the service needs and working hours of the University community. All non-life threatening clinical or non-catastrophic organizational emergencies are addressed by the EAP no later than close of business, next day.

Kansas City: University of Missouri-Kansas City

UMKC Human Resources and the UM System's Total Rewards Department have partnered with Saint Luke's LIFEWISE EAP to offer EAP services to UMKC faculty, staff, and their families. When calling Saint Luke’s, identify yourself as affiliated with UMKC.

Location/contact:(816) 931-3073 or (800) 327-1223

Online services: Log in to the St. Luke’s LIFEWISE system for articles, videos, and more.

  • Username: UMKC
  • Password: EAP

Hours: Monday through Thursday, 8:30 a.m.-6 p.m. (Central); Friday, 8:30 a.m.-5 p.m. (Central)

Your benefit: As an employee or family member, you have access to:

  • 3 phone or in-person counseling sessions
  • 5,000+ online articles
  • 500 online videos

Rolla: Missouri University of Science and Technology

Missouri S&T Human Resources and the UM System Office of Human Resources have partnered with ComPsych GuidanceResources to offer EAP services to members of the University community in the Rolla area. The ComPsych resources below are specific to the University.

Location/contact: ComPsych
(833) 515-0754 (TTY: 800-697-0353)

Hours: 24 hours a day; 7 days a week


Onsite location/contact: Counseling Services
204 Norwood Hall
320 W 12th St.
Rolla, MO 65409
(573) 341-4211

St. Louis: University of Missouri-St. Louis

As an employee or family member at UMSL, you have access to many resources through UMSL Community Psychological Services, including:

  • Onsite counseling services.
  • Up to six free sessions per year.
  • Referral to quality, cost-effective resources within the community.
  • Follow-up and case management services.
  • Critical incident stress debriefings for issues such as death of an employee, medical emergencies, natural disasters and violence in the workplace.


Drop-in appointments on campus:

  • Tuesdays, 9:00 a.m. - 12:00 p.m.

Scheduled appointments on campus:

  • Tuesdays, 1:00 - 4:00 p.m.

Appointments are also available at:

UMSL - Center for Behavioral Health
12837 Flushing Meadows Dr., Ste. 220
Town & Country, MO 63131
Tel. (314) 516-4357

Contact: For more information or to schedule an appointment with a counselor, call UMSL - Center for Behavioral Health at (314) 516-4357.

Reviewed 2021-08-09