Go to navigation Go to content
opener

Total Rewards frequently asked questions

Browse FAQs or filter by topic, audience, or program.

Audience
Program
Topic
 
What is an appeal?

Visit the glossary to read the definiton of appeal.

Link to this FAQ

What is annual enrollment?

Visit the glossary to read the definition of annual enrollment.

Link to this FAQ

What is balance billing?

Visit the glossary to read the definition of balance billing.

Link to this FAQ

What is coinsurance?

Visit the glossary to read the definition of coinsurance.

Link to this FAQ

What is emergency room care?

Visit the glossary to read the definition of emergency room care.

Link to this FAQ

What is family coverage?

Visit the glossary to read the definition of family coverage.

Link to this FAQ

What is home health care?

Visit the glossary to read the definition for home health care.

Link to this FAQ

What is hospice?

Visit the glossary to read the definition for hospice.

Link to this FAQ

What is hospitalization?

Visit the glossary to read the definition for hospitalization.

Link to this FAQ

What is outpatient care?

Visit the glossary to read the definition for outpatient care.

Link to this FAQ

What is preauthorization?

Visit the glossary to read the definition for preauthorization.

Link to this FAQ

What is self coverage?

Visit the glossary to read the definition for self coverage.

Link to this FAQ

What is skilled nursing care?

Visit the glossary to read the definition for skilled nursing care.

Link to this FAQ

What is the Women’s Health and Cancer Rights Act of 1998?

The Women’s Health and Cancer Rights Act of 1998 establishes coverage for reconstructive surgery and related services following a mastectomy in conjunction with a diagnosis of breast cancer.

Link to this FAQ

What is urgent care?

Visit the glossary to read the definition for urgent care.

Link to this FAQ

Why must I recertify my status for the tobacco-free discount on medical insurance premiums?

Employees must recertify once per year of they do not use tobacco and wish to continue receiving the tobacco-free discount on medical insurance premiums. Employees must recertify every six months if they are receiving the discount because they are in a tobacco cessation program.

Recertifying allows you to have the opportunity to receive/continue the medical insurance premium discount. The non-discounted tobacco premiums would apply if you are no longer able to recertify your eligible status.

Link to this FAQ