Success Factors are the university’s competency model, or a collection of competencies that help define what effective performance looks like. They define “how” one successfully does their job. Success Factors are useful for a variety of activities, including evaluating, training, interviewing and managing one’s career. Definitions of the Success Factors and resources for using them are found below.
Success Factor Definitions
Success Factor definitions include a different set of definitions for employees in union-eligible, support task expert, subject matter professional, management, and leadership positions. Seven Success Factors are in each set: accountability, collaboration, communication, customer focus, diversity and inclusion, judgment and time management. To access the definitions, visit the Success Factor Definitions webpage.
Developing Skills Related to Success Factors
The UM System website provides access to training courses that help to develop each Success Factor. Visit the Success Factor Courses webpage for a list of all courses. A variety of courses pertain to employees in union-eligible, support task expert, subject matter professional, management, and leadership positions.
Evaluating Success Factors
Employees are rated on each Success Factor. If you would like to learn more about how Success Factors are evaluated, refer to the myLearn tutorials called:
- Performance Appraisal Training for Employees, which is available on the For Employees webpage.
- Performance Appraisal Training for Managers, which is available on the For Managers webpage.
Interviewing with Success Factors
Including interview questions that gauge applicants’ level of skills on some or all Success Factors can provide valuable insight into how they go about completing their work. For sample interview questions, refer to the Selection webpage.
Managing One's Career with Success Factors
Are you looking to grow in your career, whether it’s in your current position or one you aspire to? Refer to the "How to Use Success Factors to Develop Your Skills" guide on the My Career Plan webpage to get started. If you are a manager looking to use the Success Factors to help your employees manager their careers, refer to the "How to Use Success Factors to Develop Employees’ Skills" guide on The Manager's Toolbox webpage.