Performance Evaluations-Rating Scale Definitions

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• Outstanding
• Exceeds Expectations
• Successful
• Improvement Expected
• Unacceptable

Outstanding

• Is a role model in the job
• Exhibits mastery in all facets of a job
• Puts the customer at the center of every activity
• Steps outside of existing responsibilities to add value to the University
• Identifies breakthrough concepts
• Is sought out by colleagues for advice on issues
• Models the values of the University on a daily basis
• Is in sync with the strategic direction of the University
• Is regarded by others as a knowledgeable resource
• Acts as a mentor, guide and teacher
• Seeks new and improved ways to perform the job
• Openly shares information and resources
• Actively promotes cooperation, understanding and teambuilding

Exceeds Expectations

• Performance consistently exceeds specified criteria
• Sets and meets challenging professional goals and shows initiative in meeting them
• Assumes extra responsibilities and participates in projects often
• Proactive in planning, problem solving and initiating solutions within work group
• An exceptional contributor to the success of the work group and organization

Successful

• Performance consistently achieves specified criteria
• Requires minimal supervision and complies with work rules and regulatory requirements
• Performance consistently meets the demands placed upon the position
• Reliably completes routine assignments in an accurate and timely fashion
• Assumes additional responsibilities when requested or assists in extra project work
• Meets the University’s high performance standards
• Contributes positively to the success of the work group and organization

Improvement Expected

• Performance meets some but not all specified criteria
• Performance requires occasional supervisory intervention
• Does not consistently complete job assignments in some areas in an accurate and timely fashion
• Performance or behavior causes occasional problems for students, customers, department/unit and/or co-workers

Unacceptable

• Overall performance does not meet specified criteria
• Often requires supervision, redirection and/or re-instruction
• Does not consistently complete job assignments in an accurate and timely fashion
• Performance or behavior often causes problems for students, customers, department/unit and/or co-workers