In 2010, the University of Missouri System performed a comprehensive benchmarking study of HR, Finance, IT, and Procurement functions. The goal was to identify opportunities for adoption of shared services principles as part of these administrative functions. The Hackett Group was hired as a benchmarking partner through our Accenture engagement to evaluate the results and make recommendations the University could act upon.
The results suggested that many processes were operating at a “World Class” level of efficiency. The university also identified areas of opportunities for improvement. The good news was in many of these areas the university was already considering process improvement initiatives. Shared services principles, in the context of the benchmark data, have given the university a different perspective for how to most effectively implement improvement initiatives, and to prioritize them differently, resulting in millions of dollars in annual savings once fully realized.
For additional information from the 2010 benchmark please contact Gary Allen (AllenGK@umsystem.edu) and he can assist you!
Reviewed 2019-08-05