Background Check

Sterling is the vendor currently used for background checks. The following links provide information for working with the system.

• Training Documents
• Security Requests
• Minor Documents
• FCRA Documents
• Contact Information

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Training Documents

• eRecruit User Guide
• Full User Guide (Sterling)
• Full Taleo User Guide for Hospital (Sterling)
• Limited Access User Guide (Sterling)
• Electronic Adverse Action Guide (Sterling)
• FAQs

Policies and Procedures

• CBC Process Map
• Background Check Policy
• Average Turn Time Report (Excel)
• Product Package
• International Pricing

Security Requests

• New User Access Request

Manual Process / Minor Documents

• Minor Application Information (fillable .docx)
• Minor Background Consent Form
• Minor Authorization Form
• Health Care Applicant Self-Disclosure Form (.docx)

FCRA Documents

• Authorization to Obtain Employment Background Report
• FCRA Notice 2019
• Disclosure Regarding Employment Background Report

Sterling Contact Information

For escalation, program changes, forecasting, compliance changes, along with bi-weekly touch bases and onsite/online business reviews, contact:

Jennifer Flanagan
Client Success Partner 
Direct: (617) 610-1816
Email: Jennifer.Flanagan@sterlingcheck.com

For Day-to-day inquiries around orders, turnaround times, user set up, password reset etc., contact:

Tanvi Nandu
Client Success Associate
Email: Tanvi.nandu@sterlingcheck.com