DRAFT - Help Desk Logs, Tickets and Reports

Series #: TBD

Series Description:

Consists of records used to document requests for technical assistance and responses to these requests, as well as to collect information on the use of computer equipment to compile monthly and annual statistics, and for reference for planning, management analysis, and other administrative purposes.

Series Cutoff: Completion of Ticket, Report or Log

Retention Period: 2 Years

Disposition Action: Destroy

Approval Date: Pending

Reviewed 2023-04-13