Employee Assistance Program (EAP)

Optum Live & Work Well is an online platform offering self-directed access to tools and resources that support emotional wellness, such as videos, articles and other resources. 

Accessing Online Tools

• Browse as a guest using the university’s access code: UMISSOURI. 
• Complete the registration instructions to establish an account. 
• Employees enrolled in a university medical plan can sign in using their UnitedHealthcare HealthSafe ID.

Access Optum Live & Work Well

24/7 Phone Support

The program offers unlimited telephonic access to master’s-level clinicians (24/7). Clinicians help support the in-the-moment needs of employees and their household members. You can receive confidential support without an appointment. 

Counseling Sessions

Access free counseling sessions per presenting issue with Optum network providers. The number of free sessions varies depending on where you work. Sessions are offered in-person (in the community at the provider’s office) or virtually. Virtual appointments help expand provider specialty/choice. 

1. Find a provider on the Live & Work Well site. 
2. Request an authorization code by calling the Optum number associated with your business unit.
   • If you are unsure of the business unit to which your position belongs, please reach out to the HR Service Center. 
3. When scheduling an appointment, provide your authorization code to the provider, which works like a coupon code. 

Employees and covered dependents enrolled in a University medical plan may continue counseling services through UnitedHealthcare behavioral health benefits after EAP sessions are exhausted, subject to applicable copays.