Using Your Coverage

Visit your primary care physician when you have a non-life threatening condition during regular hours of work week, or if you don’t need immediate attention. It’s always best to see your primary care physician, since they know you and your health history.  

• Examples include: Persistent cough; sore throat or rash; minor injuries or aches

When you experience symptoms where you would normally see a primary care physician, but it’s after hours or on a weekend, a convenience care clinic can be a good option. Convenience care clinics are typically available in local retail or drug stores and usually have extended hours on weekdays and weekends.   

• Examples include: Persistent cough; sore throat or rash; minor injuries or aches 

Urgent care clinics are an appropriate choice when you have an unexpected illness or injury that requires immediate attention but is not necessarily life-threatening. These clinics offer many resources to treat a wound or injury and will often do so immediately.  

• Examples include: A cut that may need stitches; a sprained ankle 

Seek an emergency room when an illness or injury is very serious or life-threatening. In most cases, you will know the condition is serious, sudden and/or requires immediate attention. If you are unable to get to an emergency room, call 9-1-1 for assistance.  

• Examples include: Broken bones with deformed appearances; head trauma; drug or alcohol overdoses; severe cuts or burns.