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Preventing Chargebacks

How to prevent chargebacks
Point of Sale
  1. Obtain an authorization for every transaction.
  2. Always call your authorization center when you receive a “Call” message in response to an authorization request.
  3. Do not complete any transaction if the authorization request was declined.
  4. Get the cardholder’s signature.
  5. Enter each transaction into the point‐of‐sale terminal only once.
  6. Communicate merchandise return, refund, and/or service cancellation policies to the cardholder at the time of the transaction.
  7. Void all incorrect sale receipts and make sure that transactions are processed only once. 
Fulfillment (Card not present)
  1. Inform customers about the status of their transactions.
  2. If the item(s) or services(s) ordered by the cardholder will be delayed, inform the cardholder in writing of the delay and the expected date of delivery or service.
  3. If the item ordered by the cardholder is out of stock or not available and delivery will be delayed, inform the cardholder in writing. Also, give the cardholder the option to purchase a similar item or cancel the transaction
  4. Ship the item(s) as soon as the transaction is processed. 
Processing Transactions
  1. Insure your credit card machine is batching all transactions on a nightly basis. 
  2. If a customer requests cancellation or refund always respond to the request in a prompt manner.

Reviewed 2013-05-23.