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O365/MFA Implementation FAQs

Office 365 (O365)

What is O365?

Office 365 (O365) is Microsoft Office applications in the cloud. Students are licensed to use many O365 applications, including email. We recommend that you use the O365 web interface to access your email, or use the Outlook application on your mobile device. Missouri S&T students should continue to access Gmail accounts as directed by your campus.

What username/email address do I use to sign in?

Students:
You will continue to use your current email/login id.   

Employees:
Going forward you will use “username”@umsystem.edu to sign in to any application that accesses your email. Your username is what you use to sign in to University computers.

Example: If your email address was tkt950@missouri.edu, you will sign in using tkt950@umsystem.edu. 

Will I still have my old email address?

Yes. Any email address you have used as a primary or alias address will still be a deliverable address. You will continue to receive mail that is directed to it.

Why isn’t my mobile/desktop mail app working?

With the updates made, you may need to re-authenticate or reconfigure mobile and desktop clients. If you need additional assistance, please contact your IT Tech Support team.

Which mail applications can I use to get my email?

  • Microsoft Office 2016 and 2019
  • Mail for macOS (3 most recent versions)
  • Outlook app for mobile devices (recommended)

To configure other mobile device applications, use these instructions:

Add student email to iOS device:

  1. Tap Settings on the Home screen.
  2. Open Accounts & Passwords.
  3. Tap Add Account.
  4. Tap Exchange.
  5. For Description type a name for the account, (e.g. Mizzou, School, etc.)
  6. Tap Next.
  7. Tap Sign In.

 

Add student email to Android device:

  1. Tap Settings
  2. Under Accounts, tap Add Account.
  3. Choose Corporate or Microsoft Exchange ActiveSync.
  4. Enter your Full Email Address (e.g. "studentusername@mail.missouri.edu")
  5. Tap Next.
  6. Enter your email password for Password.
  7. Tap Next.
  8. For Server type "outlook.office365.com".
  9. If you have separate Domain and Username fields:
    1. Domain: Leave empty
    2. Username: Type your email address
  10. For Security Type, select SSL/TLS.
  11. Tap Next.
  12. Tap OK for Remote security administration.
  13. Choose what account options you want to sync.
  14. Tap Next.
  15. Tap Activate for Activate device administrator.
  16. Enter a Name for your email account.
  17. Tap Done.

 

Additional information about Office 365 Client App Support is available on the official Microsoft website (exit UM System site).

Can I use O365 apps other than email?

Students are licensed to use many O365 applications, including Word, PowerPoint, Outlook, OneNote, and several others.


Multi-factor Authentication (MFA)

What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA), also known as two-step or two-factor authentication, adds a second layer of protection to your University account in addition to your username and password. This extra layer prevents anyone but you from logging in to your account, even if they know your password. A common example would be a verification code sent via text to your cell phone when you try to log on, which you then have to enter before access is granted. Multi-factor authentication requires a short registration process to connect your personal information to your account.

Can I register my information before the implementation (December 2019 for students)?

Yes, you can go to https://aka.ms/mfasetup to pre-register. 

I already registered for MFA with the University—why do I have to register my information again?

We are changing the way MFA is implemented for O365 to use Microsoft passcode software which is different than what has been used in the past for MFA. Therefore, a one-time registration process is required to setup your profile to use MFA with O365.

How often will I have to re-authenticate using MFA?

Students:
Your authentication will be valid for up to 90 days.

Things that could force you to re-authenticate:

  • If you sign in and out again in Office clients
  • Don't log in for 14 days on that device
  • Change your password
  • Swap between Office 365 accounts

Employees:
Similar to other University applications, you will only need to use MFA every 30 days per device.

Which methods are available for verification?

There are currently four available methods for authenticating with Microsoft MFA. You can configure or manage your security verification methods at https://account.activedirectory.windowsazure.com/Proofup.aspx.

Using the mobile device app is the recommended method for verification. You can get the app through your device’s app store by searching for “Authenticator App”. More information can be found on the Microsoft website here: https://www.microsoft.com/en-us/account/authenticator.

Method Process Notes

Notify me through the app

Uses Microsoft Authenticator app to push notification

Recommended option for general use. Allows you to press "Approve" as your second factor.

Use verification code from app or token

Uses Microsoft Authenticator app to provide verification code

Recommended option for when internet connectivity is unavailable.

Text code to my authentication phone

Text to mobile device

Country code must be provided and international rates may apply.

Call my authentication phone

Call to configured phone number

Country code must be provided and international rates may apply.

 

How do I authenticate with MFA if I don’t have my phone with me?

If you’ve set up your account so that one of the methods of authentication can be via text message, you may be able to sign into your phone service’s website so that you can read a text message when it arrives. Verizon Messages is one such service. Check with your phone company to see what options they offer. 

You can also contact your IT Tech Support team for assistance adding more verification options.

Reviewed 2019-12-11