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Records and Information Management User's Guide - Recall Records from Storage

How Do I Recall Records from Storage?

Requests for the return of records from the Records Center may be submitted as follows:

1. Electronic Mail

Email to request the return of a box, file or folder. Please include the location number of the box(es), your delivery address, name and phone number for returns. If possible, please also include your Records Management customer number with your request.

2. Telephone

Call the Records Center at 573-882-7652 and request the records you would like to have returned. Please provide the location of the container (box) that was sent to you on a copy of your transmittal.

Delivery of Requests

Offices located in Columbia can receive same day delivery of records, provided the request is made by 8:30 a.m. Requests received after 8:30 a.m. will be delivered that afternoon or the following business day.

When the request is for a single record or file from a box in the Records Center, a “Records Center Location” label will be attached to the record or file. Do not remove this label, as this label indicates where the record or file is to be refiled.

Returning Requested Files to Storage

Please return files and boxes to the Records Center as soon as feasible. Please indicate if a requested file or box WILL NOT be returned to the Records Center.

Return files and/or boxes to storage via Campus COURIER (outlying campuses) or call 573-882-7652 for pickup in the Columbia area.

Reviewed 2019-08-05