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Records Center User Guide - Retrieval

Requests for the return of records from the Records Center may be submitted as follows:

Electronic Mail

Email recctr@umsystem.eduor centeru@umsystem.edu to request the return of a box, file or folder.  Please include the location number of the box(es), your delivery address, name and phone number for returns.  If possible, please also include your Records Management customer number with your request.   


Call the Records Center (573-882-7652) and request the records you would like to have returned. 

In Person

Come to 2910 LeMone Boulevard, Columbia, MO and ask to see a member of the Records Management team.  Office hours are from 7:30 a.m. to 4:30 p.m., Monday-Friday, excluding holidays observed by the University.

Please Note

Please indicate if a requested file or box WILL NOT be returned to the Records Center.

Delivery of Requests

Records requested will be sent to the Kansas City, Rolla and St. Louis campuses by University COURIER. For next day delivery, the request must be received by 8:30 a.m.

Offices located in Columbia can receive same day delivery of records, provided the request is made by 8:30 a.m. Requests received after 8:30 a.m. will be delivered the following morning.  

When the request is for a single record or file from a box in the Records Center, a “Records Center Location” label will be attached to the record or file. Do not remove this label, as this label indicates where the record or file is to bc refiled.

Returning Requested Files to Storage

Please return files and boxes to the Records Center as soon as feasible.
Return files and/or boxes to storage via Campus COURIER (outlying campuses) or call 573-882-7652 for pickup in the Columbia area.

Confidential Disposal

Departments having confidential or sensitive documents that are not records, or that are beyond their retention period, may either dispose of those records themselves in a method that makes record recognition impossible,  or send the records to the Records Center for disposal. Records sent to the Records Center must not be in any boxes larger than a standard copy paper box.  

Each box sent to the Records Center for destruction must have a green “Records Destruction Label” (UM 176A, Exhibit “I”) attached to the top or side of the box. Any boxes received at the Records Center with the “Records Destruction Label” attached will be disposed of. Make sure you have the authority to dispose of those records. If there is any doubt about disposing of the records, contact Records Management staff for clarification.

Use this service only for confidential records, since Records Management pays a vendor for the destruction services.  Records, which are not of a confidential or sensitive nature, may be disposed of my means of regularly established departmental practices for handling recyclable or waste paper.  

Exhibit “I”: Confidential Destruction Label

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Reviewed 2018-04-30.