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HR-212 Call-In/Call-Back, Standby

Call-In/Call-Back Summary

An employee called in/back to work on a day when he/she has not been scheduled will be given a minimum of three (3) hours' work or a minimum of three (3) hours' pay if he/she is given less than three (3) hours' work.


An employee who has completed his/her work schedule and has left the campus after which he/she is called back to work, will be given a minimum of three (3) hours' work or a minimum of three (3) hours' pay.  The hours credited for work on a call-in or call-back will not include travel time to or from home as the minimum pay provision is to allow for the inconvenience and the travel time involved.

An employee called to work before his/her normal shift time and who continues working into his/her regular shift, will not be eligible for call pay minimum.  However that employee will be paid at 1 and 1/2 times the straight-time wage rate for the hours worked prior to his/her normal shift time.  


Each employee is expected to work outside of his or her regular work schedule when called, and to promptly respond when called for emergency situations, unless excused for good and sufficient reason. An employee called in may be expected to do whatever work is necessary even though not part of his/her regular duties providing he/she has the necessary knowledge to perform the work safely and without risk to the equipment or operation. Common sense and good judgment will need to be exercised by the individual in each case. Management is expected to administer this policy in a reasonable and fair manner.


The hours actually worked for call-in and call-back count toward the calculation of overtime. Employees eligible for call in/back pay will receive both premium pay for the actual hours worked and, in addition, those hours will count toward the calculation of weekly overtime pay.  Hours paid toward the three (3) hour minimum but not actually worked will not count toward the calculation of weekly overtime pay.  

Standby Summary

The University may schedule employees when it determines there is a need for standby. The University will be solely responsible for determining the need for and the number and qualifications of employees required for standby.


Employees on standby will be paid 1 and 1/2 hour's straight-time pay for each eight (8) hour standby shift. Employees who are on standby and who are called in for emergency work will be paid standby pay (as indicated above) plus applicable call in/back pay for all hours worked on a call-in/back but not less than three (3) hours' pay for the call-in/back. UM Health Care employees who are on standby will be paid a flat rate per hour of call. Those hours will not be credited towards overtime.


Hours paid for standby will not count toward the calculation of weekly overtime pay.


Employees scheduled for standby work will be given as much advance notice as practical but not less than three (3) calendar days advance notice so that the employees may make their personal plans accordingly; however, in cases of emergency it may be necessary for the University to schedule employees for standby work with less than three (3) days notice.

See Also

HR 211 Overtime.

Date Created: 9/26/97

Last Updated: 8/31/11

Reviewed 2019-08-12