Employee Assistance Program

The UM System's Employee Assistance Program (EAP) is a confidential, professional service provided to all employees, their families, retirees, and organizational work units with locations in every city of the university community. The EAP provides a variety of services to help employees influenced by a range of personal concerns or stressors. The program also assists work units and the larger organization to improve quality and productivity.

Common issues

EAP is a resource for the following concerns:

Individual factors
  • Stress management
  • Emotional distress
  • Family concerns
  • Work / life balance
  • Alcoholism
  • Substance abuse
  • Financial pressure
  • Relationship difficulty
  • Legal problems
  • Phase of life – Transition management
Organizational factors
  • Occupational safety and health
  • Quality of work life
  • Customer satisfaction
  • Counterproductive work behaviors and violence
  • Stress management
  • Leadership and team development
  • Instructional program design and evaluation (training and development)
  • Change management
  • Organizational analysis

Full list of services

Frequently asked questions

Stress prevention

Management and prevention of stress are cornerstones of EAP service. Levels of intervention for the prevention and management of stressors are listed below.

Primary prevention
Taking action to reduce or eliminate sources of stress (stressors), and efforts to promote a positive, supportive work environment. Primary intervention is guided by early assessment and diagnosis of stress to identify specific stressors and whom they affect. An example of primary prevention is a stress audit, usually in the form of a self-report questionnaire, administered to employees on a site, departmental, or organization-wide basis.
Secondary prevention
Prompt detection and management of psychological stressors such as anxiety or depression by increasing individual and workplace awareness of stress and improving stress management ability. A variety of educational and development initiatives may prove useful to employees, managers, and the larger organization in recognizing the symptoms of individual, team, or organizational stress, and to broaden or develop coping capacity and resilience.
Tertiary prevention
The rehabilitation and recovery process of individuals suffering from psychological or physical ill health as a consequence of exposure to a variety of stressors. Workplace counseling provided by the EAP is an example of tertiary prevention.

Reviewed July 20, 2015.