You are the University of Missouri’s most important resource and your personal and professional well-being is critical to achieving our shared mission.
The Employee Assistance Program (EAP), provided by Optum’s Live and Work Well program, offers emotional wellbeing solutions for employees (faculty and staff) and their household members, such as tools, resources and counseling services to support emotional wellness.
EAP coverage for you and your family members will end if you terminate employment or if you or your dependents are no longer eligible under the EAP. You may be able to continue the EAP coverage through COBRA. View the Summary Plan Description for more information.
- Optum standard flyer-English (PDF, 859KB)
Optum Live and Work Well
Access
- Access all your EAP emotional wellbeing solutions through Optum’s Live and Work Well program (exit UM System site):
- Browse as a guest using the university’s access code: UMISSOURI.
- Complete the registration instructions to establish an account.
- Sign in using your United Healthcare HealthSafe ID (for employees enrolled in a university medical plan).
Offerings
- Premium Access to Calm or Calm Health.
- Calm provides digital support techniques designed to help you relieve stress and anxiety, fall asleep easier and live more mindfully.
- Calm Health offers personalized plans to provide support for a range of health conditions, life experiences and mental health challenges.
- Please note: You will need your United Healthcare HealthSafe ID or your United Healthcare member number to sign up for Calm Health.
- To begin the enrollment process, visit Optum's Calm information (exit UM System site).
- Employees enrolled in a University of Missouri medical plan will select "UnitedHealthcare Insurance" and have access to Calm Health in addition to Calm.
- Employees without a University of Missouri medical plan will select “Other” and have access to Calm.
- If you’ve already purchased the Calm app, you can switch to a no-cost subscription moving forward, but any subscription costs you’ve already paid are non-refundable.
- Within the app, go to: Profile > Settings > Link Organization Subscription and enter organization code "Optum EWS" and in “group code” field, enter the company access code "UMISSOURI".
- For more information on linking a new or existing Calm account to the free university subscription, visit Calm’s support article.
- Unlimited telephonic access to master’s-level clinicians (24/7).
- Clinicians help support the in-the-moment needs of employees and their household members.
- Receive confidential support without an appointment by calling 844-875-5719.
- Three (3) free counseling sessions per presenting issue with Optum network providers.
- Sessions are offered in-person (in the community at the provider’s office) or virtually. Virtual appointments help expand provider specialty/choice.
- Find a provider on Optum’s Live and Work Well program (exit UM System site).
- Request an authorization code by calling Optum at 844-875-5719.
- When scheduling an appointment with your selected provider, make sure to give them your authorization code, which works like a coupon code.
- Employees and covered dependents who are enrolled in a University of Missouri medical plan may continue counseling services, with a copay, beyond the three free EAP sessions via UnitedHealthcare’s behavioral health benefits.
- An online platform offering self-directed access to tools and resources.
- These tools and resources support emotional wellness, such as videos, articles and other resources.
Reviewed 2025-01-10
