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Dependent eligibility verification toolkit

ARCHIVED. This toolkit has been archived and is available for reference only. Some hyperlinks may no longer work. UM copyright information applies.

We encourage formal and informal communicators who frequently engage with employees, as well as others across the UM System, to use this communications toolkit to help communicate messages regarding the dependent eligibility verificaiton process.The following messages, documents, images, and graphics are for the express use of employees in the University of Missouri (UM) System. UM copyright information applies. Questions about these materials, their appropriate use, or additional materials you may need should be directed to the UM System University Relations Internal Communications Team; team members are listed on the Staff Directory.

Key dates

These are key dates around which messaging will occur:

  • Early February: The Conduent helpline opens.
  • Mid-February: Conduent provides the initial packet to those needing to complete dependent eligibility verification, and the process opens.
  • March 6: Conduent provides a second packet to those who have not completed the verification process.
  • March 21: Conduent provides a final notice letter to those who have not completed the process.
  • March 31: All completed forms and documentation are due to Conduent.
  • April: A dependent removal notice letter is submitted to those employees who did not complete the process by March 31.

Communication materials for your use

Media Message Suggested use

Facebook / Twitter / other social media
  • Announcement: Active employees with a dependent on their UM-sponsored health insurance must complete dependent eligibility verification: umurl.us/deverify
  • Encouragement to use portal: Complete the dependent eligibility verification process online, so you can track your progress. Learn more: umurl.us/deverify.
  • Deadline approaching: The deadline for dependent eligibility verification is 3/31; make sure you've completed the process, if necessary: umurl.us/deverify.
  • End of process reminder: Dependent eligibility verification materials are due to Conduent on March 31. Make sure you don't miss your window: umurl.us/deverify.

Copy/paste any or all of these messages in your Twitter or Facebook account, or other social media. You may wish to add one of the Web images provided below to your post.
Flyers Share in staff meetings or via email.

Tiny URL

http://umurl.us/deverify

 Feature this tiny URL in all of your communications to point back to the primary source of information.
Web message (short)

The University of Missouri System is coordinating with Conduent HR Services (Conduent) to conduct a dependent eligibility verification; this process asks employees to provide proof that their dependents remain eligible for coverage under their health plans. If you cover dependents on your UM-sponsored medical, dental, or vision insurance, you should have received a packet from Conduent in mid-February. It's important that you take the time to complete the process before March 31. You can learn more about the verification process and explore a list of the documentation you’ll need at umurl.us/deverify.

Copy/paste this text in emails, webpages, ads, calendars of events, or other media you are distributing as needed.
Web / social media images

 

Save this image by right-clicking on it and saving to your computer. Add it to your webpage to direct readers to additional information. Or, use an image on Facebook, Instagram, Reddit, Twitter, etc.

Please note: This is a web-ready image and may not be high enough resolution to add to print materials. If you need high-resolutions images, contact the UM System Internal Communications Team; team members are listed on the Staff Directory.

 

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Reviewed 2019-10-22