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Success Factors and Other Competency Models

Success Factors are the university’s competency model, or a collection of competencies that help define what effective performance looks like. They define “how” one successfully does their job. Success Factors are useful for a variety of activities, including evaluating, training, interviewing and managing one’s career.


Success Factor Definitions

Success Factor definitions include a different set of definitions for employees in union-eligible, support task expert, subject matter professional, management, and leadership positions. Seven Success Factors are in each set: accountability, collaboration, communication, customer focus, diversity and inclusion, judgment and time management. Access supporting behavioral statements by using the chart below.

  Supporting behavioral statements associated with each Success Factor Diversity and Inclusion Success Factor overview Self-guided courses to help you improve upon Success Factors defined for your job subfunction
Union-eligible Access now Access now Access via myLearn
Support Task Experts Access now Access now Access via myLearn
Subject-matter Professionals Access now Access now Access via myLearn
Management Access now Access now Access via myLearn
Leadership Access now Access now Access via myLearn

Leader Competency Model

Our Leader Competency Model helps define what effective leadership looks like at the University of Missouri System. In short, successful and effective leaders at our university are performance oriented, people centered, culturally competent, values driven and strategic as well as integrative. You can learn more about how leaders can build and demonstrate these competencies in their day-to day work on our Leader Competency Model webpage.

Other Competency Models

Many professional organizations also have competencies for individuals in their field. Connect with your department or program to find higher education professional organizations related to your field. Below are a few of the most prominent organizations:


Developing Skills Related to Success Factors

The UM System website provides access to training courses that help to develop each Success Factor. Visit the Success Factor Courses webpage for a list of all courses. A variety of courses pertain to employees in union-eligible, support task expert, subject matter professional, management, and leadership positions.


Evaluating Success Factors and Other Competencies

While employees are not evaluated on each success factor or other relevant competencies, managers can refer to them during the ePerformance Progress Check-in Process. Both managers and employees can refer to different competencies when having conversations about development and performance.

Reviewed 2021-04-07