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Performance Evaluations-Success Factor Definitions and Resources

Success Factors are the university’s competency model, or a collection of competencies that help define what effective performance looks like. They define “how” one successfully does their job. Success Factors are useful for a variety of activities, including evaluating, training, interviewing and managing one’s career.

  Supporting behavioral statements associated with each Success Factor* Diversity and Inclusion Success Factor overview Self-guided courses to help you improve upon Success Factors defined for your job subfunction
Union-eligible Access now Access now Access via myLearn
Support Task Experts Access now Access now Access via myLearn
Subject-matter Professionals Access now Access now Access via myLearn
Management Access now Access now Access via myLearn
Leadership Access now Access now Access via myLearn

*You will also see these bullets on your evaluation.

Check out online Success Factor Courses. These self-guided courses are intended to help you improve upon success factors defined for your job category.

Success Factor Definitions

Success Factor definitions include a different set of definitions for employees in union-eligible, support task expert, subject matter professional, management, and leadership positions. Seven Success Factors are in each set: accountability, collaboration, communication, customer focus, diversity and inclusion, judgment and time management.


Developing Skills Related to Success Factors

The UM System website provides access to training courses that help to develop each Success Factor. Visit the Success Factor Courses webpage for a list of all courses. A variety of courses pertain to employees in union-eligible, support task expert, subject matter professional, management, and leadership positions.


Evaluating Success Factors

Employees are rated on each Success Factor. If you would like to learn more about how Success Factors are evaluated, refer to the myLearn tutorials. Performance Evaluation Training for Employees and Managers is available on the Performance Evaluation Resources webpage.


Managing One's Career with Success Factors

Are you looking to grow in your career, whether it’s in your current position or one you aspire to? Refer to the "How to Use Success Factors to Develop Your Skills" guide on the My Career Plan webpage to get started.

Reviewed 2020-03-27