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Total Rewards frequently asked questions

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I scheduled an appointment through Capital Region. Will my appointment still be honored?

Yes. Capital Region will complete appointments with current patients at the same location and during the same hours as it has been. You can access more information on the location and hours webpage.  

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I met with Capital Region, but now want to schedule with our in-house EAP team. Can I?

Yes. When scheduling your appointment through Capital Region, let your representative know you’d like to receive services with our in-house EAP team. Capital Region will work to quickly transition new and existing patients to our EAP professionals as requested by the patient.

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I recently met with a provider from Capital Region. Can I schedule with this provider again?

Capital Region will take calls and schedule appointments through the end of October. You can schedule an appointment with a Capital Region provider until that time. Our in-house EAP team and Capital Region will then work to transition patients interested in receiving continued services.  

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I want to meet with an in-house EAP provider, but I can only find Capital Region contact info.

Clients will continue to call Capital Region to schedule all appointments through October 31, whether they choose to receive services from our in-house EAP team or through Capital Region. Simply indicate your interest in scheduling an appointment with the University’s EAP professionals when you call Capital Region. You can find Capital Region contact information on the location and hours webpage.

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Are employees required to use vacation or leave when meeting with an EAP practitioner?

The Employee Assistance Program (EAP) is a benefit provided to all employees at no cost. Employees are not required to utilize any of their leave when meeting with a practitioner in the EAP. Visit the Employee Assistance Program webpage for more information.

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What if I need more than the Employee Assistance Program’s short-term counseling sessions?

The Employee Assistance Program (EAP) is designed help university employees with personal or work-related problems by providing short-term counseling (up to 5 sessions).  EAP practitioners are trained in assessment. If it is determined that more than five sessions are needed, the practitioner will provide employees with a referral within the community. EAP practitioners attempt to ensure sure all referrals are covered by insurance, or if money is a concern, to help employees locate counseling services that are offered at a sliding fee or reduced rate. Visit the Employee Assistance Program webpage for more information.

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How much does the Employee Assistance Program (EAP) cost?

There is no cost for Employee Assistance Program (EAP) services. The Employee Assistance Program (EAP) is designed help university employees with personal or work-related problems by providing short-term counseling (up to 5 sessions).

If it is determined that more than five sessions are needed, the practitioner will provide employees with a referral within the community. EAP practitioners attempt to ensure sure all referrals are covered by insurance, or if money is a concern, to help employees locate counseling services that are offered at a sliding fee or reduced rate. If a referral is necessary to a counselor in the community, the cost of covering that service is the responsibility of the employee.

Visit the Employee Assistance Program webpage for more information.

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If I talk to an Employee Assistance Program (EAP) counselor, is it confidential?

Yes. Employee Assistance Program (EAP) services are confidential. All case records and information about services provided to employees by the EAP are maintained in the strictest confidence. Exceptions to confidentiality are as follows:

  • If the EAP is under court order or subpoena compelling disclosure; or
  • If the EAP practitioner has reason to believe that a client is a threat of harm to himself, or other persons; or
  • If the EAP practitioner has reason to believe that a child or vulnerable adult has been subject to abuse or neglect.

In cases of supervisory referral to EAP, the employee is asked to sign a release giving permission for EAP to confirm attendance. This release only authorizes the employee's supervisor to confirm that the employee scheduled an appointment with the EAP and whether or not they attended that appointment. All personal information that is shared within the conversation between the EAP practitioner and employee will remain confidential and is not released to the supervisor of the employee.

Visit the Employee Assistance Program webpage for more information.

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Who may use Employee Assistance Program (EAP) services?

All university employees and their immediate family members can utilize counseling services offered by the Employee Assistance Program (EAP). Employees are encouraged to contact the EAP when personal problems (whether at work or at home) are interfering with their work performance.

Visit the Employee Assistance Program webpage for more information.

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What is the Employee Assistance Program (EAP)?

The Employee Assistance Program (EAP) is designed help university employees with personal or work-related problems by providing short-term counseling (up to 5 sessions). The EAP also conducts training and development programs as well as organizational consultation. A summary list of specific services provided by EAP is as follows:

  • Assessments
  • Counseling for individuals, couples and families Crisis intervention
  • Organizational consultation
  • Training and development programs

Visit the Employee Assistance Program webpage for more information.

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