Go to navigation Go to content
opener

Total Rewards frequently asked questions

Browse FAQs or filter by topic, audience, or program.

Audience
Program
Topic
 

If I talk to an Employee Assistance Program (EAP) counselor, is it confidential?

Yes. Employee Assistance Program (EAP) services are confidential. All case records and information about services provided to employees by the EAP are maintained in the strictest confidence. Exceptions to confidentiality are as follows:

  • If the EAP is under court order or subpoena compelling disclosure; or
  • If the EAP practitioner has reason to believe that a client is a threat of harm to himself, or other persons; or
  • If the EAP practitioner has reason to believe that a child or vulnerable adult has been subject to abuse or neglect.

In cases of supervisory referral to EAP, the employee is asked to sign a release giving permission for EAP to confirm attendance. This release only authorizes the employee's supervisor to confirm that the employee scheduled an appointment with the EAP and whether or not they attended that appointment. All personal information that is shared within the conversation between the EAP practitioner and employee will remain confidential and is not released to the supervisor of the employee.

Visit the Employee Assistance Program webpage for more information.